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Shipping & Guarantee

Our experienced staff brings years of knowledge in the puppy shipping industry and will make your shipping experience as pleasant as possible. Our Yorkshire Terrier puppies are shipped with most major airlines; they all have pressurized cabins with climate control systems, the puppies are flown in a special compartment for pets. We strive to provide you with extraordinary customer service from beginning to end. We explain every detail thoroughly providing full flight and tracking details so you can stay connected to your puppy(s) throughout the process.

HOW DO WE SHIP OUR PUPPIES?
Our Vet does a complete health exam on your puppy which includes a fecal test to check if the dog is free from any worms or parasites. 

Ship by Airlines

Shipping is available to all destinations . Shipping charges vary depending upon location. Shipping costs include air fare, the puppy’s shipping crate (pet taxi), vet health certificate and a puppy care packet. The packet includes a bag of the puppy food that he/she is accustomed to and puppy care information. Delivery is typically counter to counter service. Puppies will travel in a pressurized compartment that’s temperature controlled. 

We will book a delivery appointment (flight) as soon as we receive the reservation deposit and send you an email itinerary of all of the times, flights, schedules, tracking AWB & pick up details.

The day of your puppy’s journey, the delivery agency will pick him up from our breeding facility and prepare him for delivery before transporting him to the airport. Once all of the paperwork is filled out and your puppy is checked in at the airport, you will receive an email and phone call from the delivery agency with full flight details. During the day of the flight, we will continually update you step-by-step on the progress of the flight until your puppy arrives safely at your door step.

You can also use the tracking number which we will send to you after the flight confirmation to track the progress of your puppy’s flight from the website of the delivery agency.
Our puppies normally ship out early in the morning and they are delivered later on that same day or the next day in the morning if we put him on an early flight.

Note: When you purchase your puppy through our website the first thing that you need to do is to take the dog to a licensed vet within the first 7 days to make sure he is in good health condition else our refunds policy will not apply.

– Ship by Specialized Ground Service
You also have the option of having your puppy delivered by van right to your doorstep using a Pet Transport service that delivers to all destinations, Cost for this service varies for distance and location. This is the most expensive of the two ways to get your puppy delivered.

Is shipping really safe for the puppy?

A: Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually it is not esp with airlines. With my many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction. 

I tape puppy(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride. The average flight is approximately 4 to 12 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well. The pup will arrive the same day as it is sent usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppy(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it to help the pup feel secure.

How we deliver our Yorkie puppies in the summer?

In the summer time since there is a heat embargo for dogs, the only way to deliver your puppy  personally deliver to your closest airport. One of our staff members will take your puppy on the plane in a soft crate which fits right under the seat.

What about shipping in the winter is it not too cold?

A: If you decide on a puppy, We will guarantee as we have for yrs that he/she will arrive safe and sound. Puppies can be shipped safely between 20 and 85 degrees–AA rules. All puppies ride in the belly of the plane where the temperature is kept at a comfortable 70 degrees same as for the passengers and they are the last on and first off the plane. Shipping during this time of year is completely safe and there is no problem so we need not to be afraid about that. Just like a person getting on a flight to go meet their relatives and/or friends for the holidays, shipping a puppy is very similar and probably even a little easier. The only thing different about this time of year is that the airlines can be strict on the minimum temperature at each location (which is really good for the puppy(s) even though the plane is always kept at 70 degrees. We believe it is mainly for their liability and protection. Likewise, in the summertime–they will not ship if temperatures are too hot along the way. If this is the case, we will just wait for the next best day to ship or ship earlier or later in the day to combat the hot/cold part of the day.

Can i travel to pick up my puppy?

A: Yes, you are always welcome to travel over to pick up your puppy after purchase and usually traveling with your puppy in most Airlines requires no additional fee for flying with a puppy apart from personal flight fee. Nevertheless, Some Airlines demand an extra fee anyway.

Q: I just pick up my dog from the Airport. Does she needs a Vaccines?

A. Do not give your new puppy any vaccines within the first 14 days of arrival. Your new puppy is all up to date on shots before living our home and will not need a vaccine for at least weeks. Many Vets will attempt to issue a vaccine so that they can make additional money.Do not get any vaccine on your first Vet visit as the puppy will need time to adjust and you do not need any additional stress on him or her !!!

* Nevertheless, when you pick up your puppy, it is necessary to go for a Vet check in not less than 48 hours after you received your puppy for general check-up and in case of any health problems, we will be responsible for either giving you a new puppy or refund your payment if no other puppy is available at the moment

MORE DETAILS
Your puppy will arrive in a brand new airline approved kennel with absorbent bedding and a food & water dish. All puppies are flown in the pet conducive part of the aircraft which is a safe temperature controlled environment.
Note: Any kenneling fees owed because of flight cancellations will be the responsibility of the individual who receives the puppy.
Every puppy shipped through Lionheart Spaniels will be handled with the utmost professional precision by one of our shipping experts.

Health Guarantee

We are quite just a service, and our relationship with you continues well beyond the day your puppy reaches your home. We are puppy lovers ourselves and need nothing to get it wrong with any puppy, but a puppy’s health relies on a variety of things like genetics, exercise, food & nourishment, and overall care that don’t seem to be always within our control. While we won’t guarantee that your puppy will never have a pathological state, we are able to promise we are going to do our greatest to make sure your new loved one is healthy from the instant he or she arrives home!

It all starts with choosing our breeders. We carefully screen our breeders and only work with people who meet our industry-leading standards. Once a breeder has been accepted into our community, we still make sure that they’re raising healthy puppies by requiring comprehensive health evaluations for each puppy they place through YorkshireYorkies. Each breeder is required to stay their puppies up-to-date on all vaccinations and de-wormings and each puppy must pass an intensive medical examination before being allowed to travel. Finally, as a further check and to activate your puppy’s Health Guarantee, we ask that you just take your puppy to a licensed veterinarian within 48 hours of receiving your puppy, so we are able to make sure that your puppy is happy and healthy from the instant he or she arrives at your home.

Health Guarantee
The health of your puppy is our primary concern which is why, additionally to any or all that we do to undertake to make sure your puppy is happy and healthy when he or she arrives, we also provide an industry-leading Health Guarantee. For more details about our guarantee, please contact us.